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Growing a B2B Marketplace to $40M/Year, with Terence Tam of Reflow Hub

The Failory Podcast

Growing a B2B Marketplace to $40M/Year, with Terence Tam of Reflow Hub

Terence Tam (@terencetamau) is the founder of Reflow Hub, a managed marketplace that facilitates mobile device returns, buyback & trade-ins and insurance claims from their vendor partners. In this episode of the Failory Podcast, learn how this driven entrepreneur went from launching an MVP in the food delivery space to having his company ring in as the…

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Notes

  1. Who Is Terence Tam, Founder of Reflow Hub? at 2:16

    Terence Tam is the founder of Reflow Hub, a marketplace that moves returned and trade-in phones between vendors and buyers. Full answer

  2. How Do You Hack Your Way Into JP Morgan at 2:45

    Terence was still a graduate student and technically did not quality for his position at the time, but he really wanted the job and managed to get through… Full answer

  3. Start a Company, or Keep to Your Stable Law Job at 5:16

    Startups were just too exciting. One can always go back to a law firm and keep working at a stable job, if a startup does not work out. Full answer

  4. What Was Terence Tam's Lunch Startup Ross & Zane? at 6:49

    Ross & Zane was Terence Tam's lunch company in Sydney. Full answer

  5. How Did Terence Tam Describe Sydney Food Delivery Before Uber Eats? at 9:22

    Terence Tam built Ross & Zane in Sydney before Uber Eats, Deliveroo, and Postmates. Full answer

  6. Why Did Terence Tam Say It Was Hard to Found a Company in Australia? at 11:26

    Terence Tam says starting a company in Australia was hard because the surrounding system was missing. Full answer

  7. What Is Priority Number One When Growing a Food Business at 16:03

    Terence explains how Ross & Zane's user base was growing slowly, through the word of mouth. Full answer

  8. What Held Back Growth at Terence Tam's Ross & Zane? at 17:46

    Terence Tam says getting attention for Ross & Zane was not the hard part. Full answer

  9. Why Did Terence Tam Shut Down Ross & Zane? at 19:42

    Terence Tam, founder of the Australian lunch-delivery startup Ross & Zane, remembers deciding to shut it down in an office lobby converted into storage. Full answer

  10. Why Does Terence Tam Say Food Startups Are So Hard? at 22:30

    Terence Tam, who shut down lunch-delivery startup Ross & Zane before founding Reflow Hub, says food has always been a hard business. Full answer

  11. How Did Terence Tam Start Reflow Hub After Ross & Zane? at 26:37

    After Ross & Zane, Terence Tam's company Meredo liquidated nearly new consumer electronics for large distributors and retailers: slow or redundant models, and… Full answer

  12. What Did Terence Tam Carry From Ross & Zane Into Reflow Hub? at 29:33

    The operating lesson Terence Tam carried from food-delivery startup Ross & Zane into Reflow Hub is that Reflow Hub is still a physical operation. Full answer

  13. What Are Some Challenges You're Currently Facing at 31:02

    Terence shares the challenges he's currently facing in Reflow Hub. Full answer

  14. What Does Terence Tam Want Reflow Hub to Become? at 34:53

    Terence Tam says Reflow Hub earns its place by simplifying a back-office chore. Full answer

  15. What Would Terence Tam Tell Himself While Shutting Down Ross & Zane? at 40:31

    Asked what he would tell his younger self, or any founder in the middle of shutting Ross & Zane down, Terence Tam says everything will be okay and the first… Full answer

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