An Arm and a Leg

How to Keep Cool in a Tough Moment: A self-defense expert breaks it down

Possibly our most-useful episode ever. A listener asked: How do I remain cool when calling insurance companies? We called a veteran self-defense teacher— because self-defense means a lot more than hitting and kicking. It's about standing up for yourself in all kinds of difficult situations. Which means using your words. Lauren Taylor talks us through some…