AWS Podcast

#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning

Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional customer experiences. Shalesa Charron, Principle Partner Development Specialist at Amazon Connect, shares how the…