If you are building a product the right way, you are learning from customers. Having a master document that provides presentations of past strategies is what customers have asked Hiten and his company. If a company is willing to maintain and update a master document, it can provide a massive amount of value because shows that the company cares enough to put time and effort into the documents.

As operations are performed in a business, they are more understood and feasible for new employees when a master document is created. Even if a new person has just started in the company, the document would be accessible and the person could figure out what was going on within the company.