Smash Notes

Beyond High Street

Brian Niccol: CEO, Chipotle Mexican Grill

Special guest on the pod today – Chipotle Mexican Grill CEO Brian Niccol (Chipotle now has more than 2,500 restaurants!). A rapid fire discussion on innovation, learning daily, mentorship and dealing with conflicts/problems. He takes us on a journey of finding an internship that led to his first job (P&G for 10 years) and the power of problem solving. We…

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  1. 2/3 of Mr. Niccol's time is spent making sure Chipotle is executing today against the strategy that will drive the business culture and result in more engaged and more excited about the work employees.

    1/3 is spent on what's next - both immediately around the corner and business that is a few years away. Sometimes he also allocates time to deliberately look at the far future, 5 to 10 years out.

  2. Innovation happens everywhere, but to innovate, you have to have a high level of curiosity and a high level of is discomfort with the status quo. With technology today, it's fairly easy to run small experiments and to find whether your ideas have any lengs.

    However, sometimes people get intimidated because the spotlight is usually on big innovations, like the iPhone. But in reality, everyone can innovate in their everyday, and organizations need to be better at encouraging it, which only happens when you become great at getting feedback and turning it into actions.

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