259 – Shane Lenton of Cue Clothing – Fifty Years of Reinvention

Australia’s largest local manufacturer of women’s fashion... Shane Lenton, Chief Information Officer for Cue Clothing (Australia’s largest local manufacturer of women’s fashion, with a strong DNA in technology) joins Pavan Bahl and guest host Jamie Cairns (Global Channel Sales Director for Fluent Commerce), on location in Sydney, Australia at Online Retailer City and NORA Network, for a conversation presented by Fluent Commerce. In this episode: Celebrating Cue Clothing's 50th birthday –an amazing feat in retail Largest local manufacturer of fashion Family-owned, designer-led business Rate of change and pace of retail is exciting, physical retail is not dead – it is reinventing itself As many as 30 new styles each week across brands A new customer care team, working in real time, essentially selling Heightening the customer journey and experience Screens Checkout/payments, Australia is ahead VR – shopping through TV Empowering getting what you want when you want it Don’t have to be first, have to be great