Invent like an Owner with Dave Schappell

Building Amazon’s Customer Service Organization | Colleen Byrum & Jane Slade

Today, in the Invent Like An Owner Podcast, Dave speaks with Colleen Byrum and Jane Slade. The discussion surrounds how the Customer Service team wasn't just the people in the Customer Service department, but everyone who joins the company. In the early days, almost all employees got trained in Customer Service support, even engineers and SVPs! Jane Slade…

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