The Relentless: It’s Time to Look at Success Differently

What Can the Hospitality Industry Teach Us About Customer Experiences?

In this episode we're learning about an industry that’s known for having the highest standards when it comes to customer service: hospitality. First, host Kristen Meinzer talks to Will Jones, General Manager of The Swag Resort, a boutique luxury resort that sits right along The Great Smoky Mountain National Park. Will shares hospitality practices and…