The Startup Chat with Steli and Hiten on Smash Notes

The Startup Chat with Steli and Hiten podcast.

Unfiltered insights and actionable advice straight from the trenches of startup and business life. The show hosts, Steli Efti and Hiten Shah, are both serial entrepreneurs who have founded multi-million dollar SaaS startups. Being busy CEOs of fast-growing companies, they know the value of your time and make sure you get the most out of each 22 minute episode. Tune in for new episodes every Tuesday and Friday.

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In this episode, Steli and Hiten talk about the challenges faced with managing and building remote teams. Listen as they list several key issues every mobile team encounters—from selecting the right members to dealing with miscommunication. Tune in to find out some key strategies Steli and Hiten have used with their remotes teams that enable them to work with their teams more effectively.

Time Stamped Show Notes:

00:04 – Today’s episode is about managing remote teams

00:41 – In previous episodes, the day-to-day operational challenges have not yet been discussed

00:50 – Hiten has built a number of remote teams already

01:35 – He mentions Episode 92: How to Build Kickass Remote Teams

01:48 – He started building remote teams since 2003

01:59 – “Not everyone’s right for a remote team”

02:52 – Hiten shares about a team member who didn’t want to work remotely, anymore

03:28 – Design of work and work environment relies on the person himself

04:18 – People working remotely might feel lonely, which is a challenge in this field

05:25 – Working remotely is still poses a risk – will your members work as expected?

06:01 – Slack is a great help

06:47 – Zoom, Uber Conference, and Google Hangouts work well for video conference meetings

07:48 – “It’s not just all about work”

07:55 – Create channels where people can communicate about things other than work

09:19 – Steli’s team does one 25-30-minute long virtual meetings every week

10:56 – “Just because it’s remote, doesn’t mean you have to not do a lot of things you would do in an office”

11:51 – One strategy that works for Hiten is that everyone in the team shares what they’ll do for the day, each and every day

13:27 – Steli’s team uses Asana

15:36 – Team members who cannot use tools for project management may not be good for a remote team

16:19 – Hiten and his team use a special Slack channel

17:54 – “Over-communicating” is a big key to success for remote teams

19:18 – Communication is the easy solution to any problem

19:38 – It’s easy to upset with somebody over a text

20:38 – Video calls can help you know how your team member is doing

21:50 – Disagreements can escalate in a bad way in written communication

23:04 – Steli and his team have their own “The Guide to Working with Me”

23:36 – Each team should have a communicated etiquette

25:23 – Be explicit and clear

3 Key Points:

Create a way or channel for your team to communicate about other things besides work.

Video calls and conferences are a great way to communicate and check in on one another.

“Over-communicating” with one another is the best way to make remote teams work well.



Steli Efti: Hey, this is Steli Efti.



Hiten Shah: And this is Hiten Shah.



Steli Efti: And in today's episode we wanna talk about how to manage and run remote teams, or a remote company, right? So, we've talked about, I think in the past, how to hire freelancers and why remote is powerful and why it can be an alternative model to having an office and hiring everybody on-site, but we've not yet talked about the day to day, the operational challenges and opportunities that come with running remote companies. I know you have built multiple remote teams and are constantly creating new remote teams that are working on projects and for us we went from, kind of a semi-remote setup, where we had a bunch of people in the office and a bunch of people remote, to now finally transitioning to being a fully remote company and team. So, there's probably lots to talk about. Maybe to kick us off, what are some of the things that you had to figure out and learn on a practical level, through trial and error,

Key points in this episode

Key Highlights

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