The Startup Chat with Steli and Hiten on Smash Notes

The Startup Chat with Steli and Hiten

Unfiltered insights and actionable advice straight from the trenches of startup and business life. The show hosts, Steli Efti and Hiten Shah, are both serial entrepreneurs who have founded multi-million dollar SaaS startups. Being busy CEOs of fast-growing companies, they know the value of your time and make sure you get the most out of each 22 minute episode. Tune in for new episodes every Tuesday and Friday.

Episode notes last updated on December 31, 2019 07:52


Recently updated notes

483: The First 90-Days Onboarding Plan
The Startup Chat with Steli and Hiten
482: Remote Work Worries? Are People Working Hard Enough?
The Startup Chat with Steli and Hiten
481: Not Your Typical Advice
The Startup Chat with Steli and Hiten
480: Startups Grow You as You Grow Them
The Startup Chat with Steli and Hiten
479: What To Do After Your Startup Failed?
The Startup Chat with Steli and Hiten
478: [Encore Episode] Beginning of the New Year – How to Reflect and Plan Ahead
The Startup Chat with Steli and Hiten
477: [Encore Episode] Your Startup Isn’t Your Baby
The Startup Chat with Steli and Hiten
476: [Encore Episode] How to Handle Private Life Challenges While Running a Startup (Forgiving Yourself)
The Startup Chat with Steli and Hiten
475: Why Founders Need to Schedule Quiet Time to Think Deeply
The Startup Chat with Steli and Hiten
474: How to Earn the Trust of a Team You’re Taking over as a New Manager
The Startup Chat with Steli and Hiten
473: Encore Episode: What Founders Can Learn from Death
The Startup Chat with Steli and Hiten
472: Encore Episode: Even Seasoned Founders Feel like First-Time Founders
The Startup Chat with Steli and Hiten
471: Startup WTFs: Not Dedicating Enough Time to Your Most Important Customers & Team Members
The Startup Chat with Steli and Hiten
470: Revenue Sharing Models for Startups
The Startup Chat with Steli and Hiten
469: Fundraising for Startups—There’ve Never Been That so Many Options
The Startup Chat with Steli and Hiten
468: How to Ask Better Questions
The Startup Chat with Steli and Hiten
467: The Challenger, Helper, Victim Cycle
The Startup Chat with Steli and Hiten
466: What Color Is Boredom
The Startup Chat with Steli and Hiten
465: Scheduling Principles for Startup Founders
The Startup Chat with Steli and Hiten
464: How to Foster a State of Flow in Startup Teams
The Startup Chat with Steli and Hiten
463: How to Overcome Creative Blocks
The Startup Chat with Steli and Hiten
462: Extreme Ownership
The Startup Chat with Steli and Hiten
461: The Messy Middle
The Startup Chat with Steli and Hiten
460: The Enneagram Personality Test
The Startup Chat with Steli and Hiten
459: How to Build a Remote Sales Team
The Startup Chat with Steli and Hiten
458: The Heart of Your Startup
The Startup Chat with Steli and Hiten
457: Founder Distractions
The Startup Chat with Steli and Hiten
456: The Fear of Doing Something Insignificant
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455: Doing What Scares You
The Startup Chat with Steli and Hiten
454: The Ways We Relax
The Startup Chat with Steli and Hiten
453: Should You Make Exceptions for Employees?
The Startup Chat with Steli and Hiten
452: The Need for Speed vs. the Need for Focus at a Startup
The Startup Chat with Steli and Hiten
451: What Perks and Benefits Should You Offer Your Employees?
The Startup Chat with Steli and Hiten
450: How to Get Unstuck
The Startup Chat with Steli and Hiten
449: How to Know If Your Conversion Rates Are Good?
The Startup Chat with Steli and Hiten
448: Thoughts on Sleep for Founders
The Startup Chat with Steli and Hiten
447: Launching a Starter Plan
The Startup Chat with Steli and Hiten
446: Should You Let Your Employees Work on Side-Projects?
The Startup Chat with Steli and Hiten
445: Why Focus Is so Important and How to Get More of It
The Startup Chat with Steli and Hiten
444: How to Increase Your Productivity
The Startup Chat with Steli and Hiten
443: We’re All Dreaming Our Own Realities
The Startup Chat with Steli and Hiten
442: How to Become Customer-Obsessed
The Startup Chat with Steli and Hiten
441: What to Do When Your Customers Don’t Pay on Time?
The Startup Chat with Steli and Hiten
440: Tradeoffs – A New Show by Hiten Shah & Patrick Campbell
The Startup Chat with Steli and Hiten
439: The Remote Work Report 2019
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5
438: Hiring Service Providers
The Startup Chat with Steli and Hiten
437: Why Hacks Are Not Enough for Growth Anymore (Live from Growthhackers 2019)
The Startup Chat with Steli and Hiten
436: Due Diligence During Fundraising
The Startup Chat with Steli and Hiten
435: How to Deal with Bullies as a Founder?
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434: Money Management for Startups
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433: How to Listen & Learn from Those with Less Success Than You
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432: Comparing Yourself with Other Founders & Startups
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431: Should You Run a Ton of Experiments Early on as a Founder?
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430: How to Get Marketing Attribution Right
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429: Encouragement vs Advice
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4
428: What We Recently Learned as Dads That Helps Us as Founders
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427: Lies Founders Tell Themselves and Others
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426: How to Create a Successful Pilot Program for Your Startup
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425: The Value of Overcommunicating
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424: How to Keep Your Team’s Morale Up
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423: Steli’s Outbound Recruiting Hack
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422: Introverts That Learned to Talk
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421: The Benefits of Therapy for a Founder
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420: Semi-Remote? Good/Bad?
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419: Remote Work Isn’t Going Away. How to Do It Well
The Startup Chat with Steli and Hiten
418: Changing Your Domain Name? Here’s What You Should Consider
The Startup Chat with Steli and Hiten
417: Building the Content Muscle
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416: Effort vs Leverage
The Startup Chat with Steli and Hiten
415: New Positioning for the Startup Chat?
The Startup Chat with Steli and Hiten
414: The Energy-Thoughts-Actions Framework
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413: How Important Is Choosing a Good Market for Your Startup?
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412: Is Bragging Bad? Is Being Humble Good?
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411: Hiten’s Billion Dollar Mistake
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410: The Value of Generating Hype for Your Startup
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409: Meditation for Founders
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408: Quantity vs. Quality in Content (Is More Always Better?)
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407: How to Deal with Investor Conflicts?
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406: Mistakes Startup Founders Make When Asking for Advice
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405: Steli Needs Your Help Finding the Right Person
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404: Why Your Biggest Strength Is Your Biggest Weakness
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403: 4 Lessons for Podcasters After 400+ Podcasting Episodes
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402: Personal Finances for Founders
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401: How to Work with Designers
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400: Identifying & Focusing on Growth Customers
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399: How to Create an Ideal Customer Profile?
The Startup Chat with Steli and Hiten
398: How to Use Documentation to Get the Right Things Done in a Remote Business
The Startup Chat with Steli and Hiten
397: Creating a New Category as a Startup
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396: Should You Be Secretive About Your Startup Ideas?
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395: How to Set Clear Expectations to Get Good Results?
The Startup Chat with Steli and Hiten
394: What’s Your Level of Incompetence?
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393: How Not to Make Dumb Mistakes Under Pressure
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392: Why Steli Is Always Looking to Understand the Person Behind the Message (People Research Episode)
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391: How to Create Effective Comparison Pages
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390: How Not to Get Ahead of Yourself
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389: The Dangers of Being Overprepared
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388: How Do You Define Your Identity
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387: How to Make Increasingly Better Choices Each Day
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386: How to Sleep and Rest up as a Founder
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385: Firing People Too Slow Will Kill Your Startup
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384: Customer Development Mistakes to Avoid
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383: What Makes You Come Alive at Work? What Drives You?
The Startup Chat with Steli and Hiten
382: How to Hire People Who Are More Senior Than Yourself
The Startup Chat with Steli and Hiten
381: Self-Serve Sales: How to Get People to Upgrade Themselves in Your App
The Startup Chat with Steli and Hiten
380: How to Become Good at Copywriting
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379: How to Design/Write Great CTAs (Call to Actions)
The Startup Chat with Steli and Hiten
378: Do You Have to Sacrifice Your Life & Health in the Early Days as Founder?
The Startup Chat with Steli and Hiten
377: Should You Wake up Super Early in the Morning as Founder?
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376: Learning to Ask for Help
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375: The Second Time Around as a Startup Founder
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374: Encore Episode: Big Picture Thinking / How to Prioritize
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373: Encore Episode: How It All Began
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372: Encore Episode: Tips to Generate Customer Insights
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371: Encore Episode: How to Find Product Market Fit
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370: Changing a Startup Team’s Culture vs Hiring a New Team?
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369: How to Stay Mentally Healthy in a Startup
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368: Creating or Working with a Company Builder?
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367: How to Rebrand Your Startup
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366: How to Name Your Startup
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365: Replacing Yourself as CEO or Founder
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364: How to Help Your Customers Through Change
The Startup Chat with Steli and Hiten
363: SaaS Pricing: Using Starter Packages to Attract Smaller Customers
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361: How to Use Affiliate Programs to Fuel Growth
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360: Being Cynical in a Startup – Good or Bad?
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359: How to Create a Great Take-Home Assignment for New Job Applicants
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358: The Value of Consuming Opposing Opinions
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357: It’s Not the Big That Eat the Small. It’s the Fast That Eat the Slow.
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356: Are Startups Really the Right Vehicle to Gain Freedom in Life?
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355: What Is Killing Your Startup Growth?
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354: How to Create Vision & Mission Statements
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353: Growing from $1MM to $10MM
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352: Speaking at Conferences Worth Your Time?
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351: Encore Episode – How to Use Scripts to Empower Your Sales Team
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350: Who Am I? (How Do You Figure out Who You Are)
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349: Encore Episode – How to Optimize Your Sales Funnel
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348: Weird Side Projects We’ve Worked on That Failed and What We Learned
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347: How to Get to $1MM in Revenue with Your Business Today
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346: How to Talk to Yourself
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345: Encore Episode – Cold Calling 101 for Founders
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344: Startup Karma
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343: Knowing Who You Really Are as an Entrepreneur
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342: Coasting on Your Past Accomplishments
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341: Employee Retention in Startups
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340: Doing Business with Friends – Lessons Learned?
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339: How to Build Add-Ons, Extensions, or Apps
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338: Staying Humble with Success
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337: How to Compete in a Hyper Competitive Space
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336: How to Define Your Company Values
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335: How to Run an Early Access Program
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334: Too Many Ideas – How to Chose What to Work On
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333: How to Deal with Fraud in Your Startup
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332: How We Read Books
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331: Managing up – How to Manage Your Managers
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330: Startup Babies – How to Manage the Other Side of Growth in Your Team
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329: What to Do Post-Launch?
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328: The Pre-Launch: How to Do It Right (With or Without Hype)
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327: The Benefits of In-Person Meetings & Relationships
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326: Steli’s Most Important Career- (And Life-) Advice
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325: Consistency In Execution
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324: Lessons Learned Launching FYI
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323: GDPR? How Does This Effect Software Companies?
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322: Changing Your Mind (If You Can’t You’re Fucked)
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321: How to Become Resilient: Overcoming Any Startup Obstacle
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320: How to Optimize Your Lead Response Time
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319: How To Do Competitor Analysis
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318: Don’t Treat Your Worst Customers the Best
The Startup Chat with Steli and Hiten
317: How to Optimize Your Sales Funnel
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316: Don’t Wanna Work for Other People?
The Startup Chat with Steli and Hiten
315: How to Do 1-On-1s
The Startup Chat with Steli and Hiten
314: How to Handle Private Life Challenges While Running a Startup (Forgiving Yourself)
The Startup Chat with Steli and Hiten
313: How to Deal with Abusive Customers
The Startup Chat with Steli and Hiten
312: Why You Shouldn’t Trust Headlines (And How to Use Today’s Headline-Culture for Your Startup)
The Startup Chat with Steli and Hiten
311: How to Get User Onboarding Right
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310: HUCA (Hang Up Call Again)
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309: How to Use Social Proof in Your Emails, Copy, and Sales Pitches
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308: Feature Creep
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307: Outbound Email Sequences
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306: How to Find Product Market Fit
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305: How to Create Customer Testimonials That Sell
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304: How to Do User Testing for Your Product
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303: Using Video in Marketing Today
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302: How to Sell to Startups? (Startup To Startup Sales)
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301: How to Hire Interns for Your Startup
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300: The Startup Bus Fallacy
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299: Finding Your Ideal Customer (Or Switching Who You Sell To)
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298: How to Run Multiple Products at Once
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297: How to Start a Side Hustle
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296: How to Do Product Prioritization
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295: Being a Nice-To-Have vs Must-Have Product. How to Know the Difference?
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294: How to Manage Your Energy as a Founder
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293: What Tools Should You Use to Run Your Startup?
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292: Free Tools as Marketing
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291: Discipline in Startups
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290: What People Really Think About You
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289: Coach Your Team Members’ Weaknesses or Double-Down on Strengths?
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288: Startup Lies
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287: Hiten’s Outcome-Based Hiring Framework
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286: Mindfulness
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285: Giving Discounts to Your Customers
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284: Remembering Where You Came From
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283: How to Create a Good Email Newsletter
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282: The Most Common Product Mistakes Startups Make
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281: How to Use Process to Grow Your Startup
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280: How to Figure out the Right Pace of Hiring
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279: How to Run a Virtual Summit
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278: Anger Management in Startups
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277: How to Start a Startup Without a Technical Co-Founder
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276: How to Hire a Head of Culture
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275: How to Create an Ecosystem Around Your Startup
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274: Hiring or Nurturing Managers Within Your Startup
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273: How to Give Company Updates to Investors, Advisors & Friends
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272: Beginning of the New Year – How to Reflect and Plan Ahead
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271: Encore Episode – Freemium
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270: Encore Episode – Minimum Viable Products: How to find out fast if your idea is legit
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269: Encore Episode – How to Start a Side Business
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268: Encore Episode – How to Get Your First 10 Customers
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267: Crying About Your Startup? What We Tell Our Founder Friends in Dark Moments
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266: Steli Efti’s Inside Sales Tips for Startups
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265: How to Use NPS Surveys to Grow Your Company
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264: How to Use Inspiration to Your Advantage
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263: Being a People Pleaser Is Bad (in Startups and Life)
The Startup Chat with Steli and Hiten
262: How to Write Killer Email Newsletters
The Startup Chat with Steli and Hiten
261: Big Picture Thinking / How to Prioritize
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260: Account-Based Marketing for Startups – What you should know
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259: What is Product Marketing
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258: Why Trello Failed to Build a $1 Billion+ Business
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257: Scaling a Services Business (Challenges)
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256: Hiten Shah’s Inside Sales Tips for Startups
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255: Tips to Generate Customer Insights
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254: How to Launch Your Product
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253: Should You Blog?
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252: Startup Branding – Does It Matter and How to Do It Right
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251: How to Enter the US Market With Your Startup
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250: How and Why to Do Freemium in Your Startup Today
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249: How to Manage Your Emotions During the Startup Rollercoaster
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248: How to Use Conferences to Grow Your Startup
The Startup Chat with Steli and Hiten
247: Vulnerability in Startup Leadership
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246: How to Create Online Courses to Grow Your Startup
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245: Startup Fraud – What to Do When an Employee Is Stealing From You
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244: How Do You Do Engineering Estimates
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243: Losing Your Child at the Playground Is a Bad Idea
The Startup Chat with Steli and Hiten
242: How to Do Marketing AGAINST Your Competition
The Startup Chat with Steli and Hiten
241: How to Save Money as a Startup (Improve Cashflow)
The Startup Chat with Steli and Hiten
240: What KPIs to Track as a Startup
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239: How to Balance Marriage and Startups
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238: Deadly Shortcuts Founders Should Avoid
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237: Disadvantages as a Founder
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236: How Startups Should Go After Enterprise Customers
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235: When Growth Hacks Can’t Save You
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234: How to Use Webinars to Grow Your Startup
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233: Fear of Missing Out Among Startup Founders
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232: How to Ask for Help in Business & Life
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231: Competitive Combativeness
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230: Transitioning From Services to Software Business
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229: DO THE WORK
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228: What to Do When Employees Always Break the Rules
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227: The Art of Cutting Your Losses
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226: How & When to Use NPS Surveys in Your Startup
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225: Listening Skills for Startup Founders
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224: How SaaS Founders Should Do Competitor Research
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223: What Do You Wish You Knew When You Started as an Entrepreneur?
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222: Job Titles in Startups
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221: Be a Student. Always
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220: How to Buy or Sell a SaaS Business
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219: Why You Should Invest in Diversity in Your Startup (and Life)
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218: Investor Meetings Do’s and Don’ts
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217: Is Sales Natural or Learned?
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216: How to Make Your First $1k as an Entrepreneur
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215: What Role Does Luck Play in Startups?
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214: How to Communicate With Your Customers During Crisis
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213: The Value of Good Design in an Early Stage Startup
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212: How to Do Customer Surveys
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211: How to Distribute Equity in the Early Days of Your Startup
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210: How to Grow Your Startup With Referral Sales & Marketing
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209: How We Chose the People We Surround Ourselves With
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208: What to Do When Your First Customer Cancels / Churns?
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207: Why We Keep Doing This Podcast
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206: How to Move Faster (and Make More Things Happen in Less Time)
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205: How to Increase CLTV (Customer Lifetime Value)
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204: How to Cultivate a Bias Towards Action
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203: Productivity Tips for Remote Workers
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202: How to Generate Customer Insights
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201: How to Kill Features in Your Product
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200: The Art of the Follow Up
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199: How to Fly a Fighter Jet
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198: How to Build a Board of Directors
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197: Top Tier College: Does It Help as an Entrepreneur?
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196: Fundraising: How to Raise Your Series A
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195: Stop Treating Service Workers Like Servants
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194: How to Successfully Manage Customer Objections
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193: Top 5 Fundraising Mistakes Founders Make
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192: How to use scripts to empower your sales team
The Startup Chat with Steli and Hiten
191: How to Overcome a Plateau in Business
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190: How to Crush it on Demo Day
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189: How to Infuse a Human Touch in Inside Sales
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188: How to Create a Killer Pitch Deck
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187: How to Be Confident
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186: Website Teardowns (with conversion tips & tricks) part 3
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185: Website Teardowns (with conversion tips & tricks) part 2
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184: What to Do When Your Mind and Gut Are at Odds with Each Other
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183: Website Teardowns (with conversion tips & tricks) part 1
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182: What to Do When Your Financing Falls Through in the Last Minute
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181: How to Manage Remote Teams
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180: B2B Customer Acquisition Q&A (Part 2)
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179: B2B Customer Acquisition Q&A (Part 1)
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178: Sales Hiring for Startups
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177: Hiring First 10 Team Members for Your Startup
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176: How to Hire Your First Startup Team Member
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175: How to Hire Marketers for Your Startup
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174: Self-Service vs Human-Touch in SaaS
The Startup Chat with Steli and Hiten
173: Startup Work Ethic: Match Yours and Your Team Members Work Ethic for Maximum Results
The Startup Chat with Steli and Hiten
172: Your Startup Isn’t Your Baby
The Startup Chat with Steli and Hiten
171: Founders Dilemma: How to Make Decisions When All Options Suck
The Startup Chat with Steli and Hiten
170: What You Don’t Know About Angel Investors
The Startup Chat with Steli and Hiten
169: The Lazy Hustle
The Startup Chat with Steli and Hiten
168: How to Build Your Personal Network… Without Networking
The Startup Chat with Steli and Hiten
167: Not How But Yes
The Startup Chat with Steli and Hiten
166: How to Think About Hot Trends in Business & Technology
The Startup Chat with Steli and Hiten
165: Sales & Marketing Tactics that Died in 2016
The Startup Chat with Steli and Hiten
164: Email Marketing for SaaS Startups
The Startup Chat with Steli and Hiten
163: How to Announce Product Updates
The Startup Chat with Steli and Hiten
162: How to Do Team Retreats
The Startup Chat with Steli and Hiten
161: The Power of Gratitude
The Startup Chat with Steli and Hiten
160: Closing – the Art of Creating a Decision
The Startup Chat with Steli and Hiten
159: What to Do When Someone Screwed You Over
The Startup Chat with Steli and Hiten
158: The Content Marketing Playbook
The Startup Chat with Steli and Hiten
157: Stop Worrying About the Bad News, and Start Creating Good News
The Startup Chat with Steli and Hiten
156: How to Grow From 100 to 1000 B2B Customers
The Startup Chat with Steli and Hiten
155: Thinking Small & Intimate in Business
The Startup Chat with Steli and Hiten
154: How to Manage Your Fear of Failure
The Startup Chat with Steli and Hiten
153: Is Customer Success BS? (And how to really help your customers win)
The Startup Chat with Steli and Hiten
152: How to Conduct Great Customer Development Interviews
The Startup Chat with Steli and Hiten
151: How to Create a Winning Startup Culture
The Startup Chat with Steli and Hiten
150: Cold Calling 101 for Founders
The Startup Chat with Steli and Hiten
149: What Founders Should Know About Working With Lawyers
The Startup Chat with Steli and Hiten
148: Parallel Entrepreneurship: Want to run multiple startups?
The Startup Chat with Steli and Hiten
147: How to Transform Limiting Beliefs Into a Winning Mindset
The Startup Chat with Steli and Hiten
146: Stop Trying to Control People
The Startup Chat with Steli and Hiten
145: Overcoming Laziness – How to Stop Avoiding Crucial Tasks
The Startup Chat with Steli and Hiten
144: How to Become More Thoughtful
The Startup Chat with Steli and Hiten
143: The Slow & Stressful Way to Kill Your Startup: Lack of Urgency
The Startup Chat with Steli and Hiten
142: Why We Love to Read
The Startup Chat with Steli and Hiten
141: The Importance of Teaching
The Startup Chat with Steli and Hiten
140: The Power of Writing
The Startup Chat with Steli and Hiten
139: How to Do Effective Postmortems
The Startup Chat with Steli and Hiten
138: Building Products in Hyper-Competitive Markets
The Startup Chat with Steli and Hiten
137: What We Learned From 1000 Minutes of Interviewing Founders About Fundraising
The Startup Chat with Steli and Hiten
136: Are You Too Old (or Too Young) for Entrepreneurship?
The Startup Chat with Steli and Hiten
135: What You Should Know About Startup Accelerators & Incubators
The Startup Chat with Steli and Hiten
134: How to Do Due Diligence on People
The Startup Chat with Steli and Hiten

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