The Startup Chat with Steli and Hiten on Smash Notes

The Startup Chat with Steli and Hiten podcast.

Unfiltered insights and actionable advice straight from the trenches of startup and business life. The show hosts, Steli Efti and Hiten Shah, are both serial entrepreneurs who have founded multi-million dollar SaaS startups. Being busy CEOs of fast-growing companies, they know the value of your time and make sure you get the most out of each 22 minute episode. Tune in for new episodes every Tuesday and Friday.

Learn from podcasts in a minute or less. Startups, tech, stories and more. Editor's choice, delivered every morning. It's free!

In today’s episode, Steli and Hiten discuss the hesitation people have in asking for help—in both their personal as well as professional lives. This hesitation can be attributed to one’s ego and sometimes, a belief that asking for help is actually bothering other people. Tune-in to find out how asking for help gives you the opportunity to get your problems off your chest, can help you save valuable time, and forge stronger personal and professional relationships.

Time Stamped Show Notes:

00:27 – Today’s episode explores the hesitation that people have in asking for help in their personal and professional lives

00:45 – Hiten has struggled asking for help in his personal life, but is shameless in asking for help when it comes to business

02:03 – The recurring theme is that people hesitate to ask for help from others

03:50 – Businesses that tend to give updates regularly show they are more self-aware of their business

04:34 – Some businesses never ask for help, some always ask for help, and the third category thinks through and asks for help when appropriate

05:12 – Updates can be provided outside the team or within the team

05:33 – Internal updates create transparency, context and help stimulate ideas

05:54 – Updates can be used to highlight issues that need to be resolved immediately

06:29 – Updates are a great way to ask for help, especially for people who have difficulty doing so

06:50 – How do you learn when you need to ask for help?

07:22 – Can you come with the answer via a simple Google search?

07:55 – You ask for help when you know someone can help you

08:13 – Non-contextual questions are difficult to answer

08:49 – Learn to listen to the people who are helping you

09:28 – Become self-aware: reflect on the times in the past where you could have received help, but hesitated to ask for it

09:37 – Avoid asking mindless and thoughtless questions

10:10 – Draw from your past and zero in on the framework for asking for help

13:02 – Ego issues prevent individuals from relying on others

14:50 – Hiten shares that in the past, he did not want to bother people and hence, he avoided asking for their help

15:10 – How do you deal with difficult people in your workplace?

15:31 – Ask people to help you

16:10 – Steli avoided asking for help due to arrogance

16:38 – He was used to solving other people’s problems

17:03 – Steli received feedback and was told he needed to share his problems with his friends and family

17:45 – Talking to someone might not help you solve a problem, but it will help you get it “out of your system”

18:18 – Not asking for help results in a one way, selfish relationship

20:01 – Today’s Tip: “Do whatever you can to ask for help. People actually want to help you”

21:01 – End of today’s episode

3 Key Points:

Company updates create a climate of discussing and resolving issues as a team.

Beware of your ego—it may hinder you from getting the help that you need.

Sharing with others WILL benefit you and people WANT to help—you may not get an answer to your problem, but you’ll receive support just through the act of sharing.


Hey everyone, this is Steli Efti.


And this is Hiten Shah, and in today's episode of "The StartUp Chat",  we're going to talk about how to ask for help. And I'm going to jump  right in because I would say that until very recently maybe a few years ago,  I don't think I was very good at asking other people for help. I felt  like I needed to do everything on my own, so I'm dropping that in the beginning, just to kick it off.


Yeah, I'm going to agree with you on this, but funny enough, I think that  ... So I think for me, I was not good at asking for help in  personal matter...

Key points in this episode

Key Highlights

Learn instantly from the Smash Notes weekly ->
download episode

Suggested Episodes