The Startup Chat with Steli and Hiten

265: How to Use NPS Surveys to Grow Your Company

In this episode, Steli and Hiten talk about NPS surveys, the importance of carrying them out and how they can be beneficial to your startup as a whole. NPS stands for Net Promoter Score and is a customer satisfaction score created by Bain and Company. When carried out properly, NPS surveys give you an idea of how your customers feel about your company…