The Startup Chat with Steli and Hiten on Smash Notes

The Startup Chat with Steli and Hiten podcast.

December 31, 2019

Unfiltered insights and actionable advice straight from the trenches of startup and business life. The show hosts, Steli Efti and Hiten Shah, are both serial entrepreneurs who have founded multi-million dollar SaaS startups. Being busy CEOs of fast-growing companies, they know the value of your time and make sure you get the most out of each 22 minute episode. Tune in for new episodes every Tuesday and Friday.

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In today’s episode of The Startup Chat, Steli and Hiten talk about how to deal with bullies as a founder. 

If you’re in sales, you’re going run into a prospect that is unreasonably aggressive. This typically tends to overwhelm most sales people and can lead to submission and overreaction by the sales person. 

In today’s episode, Steli and Hiten talk about how most people see bullies, the main reason why bullies are over-aggressive, how people’s childhood affects how they act and much more. 

Time Stamped Show Notes:

00:00 About today’s topic.

00:40 Why this topic was created.

01:37 How most people see bullies.

03:04 How are bullies are just afraid themselves.

03:46 The main reason why bullies are over-aggressive.

04:03 How to deal with bullies.

05:59 How Steli deals with bullies.

10:00 Hitens thoughts on bullies.

10:45 A tip that can help you deal with bullies.

11:41 How people’s childhood affects how they act.

3 Key Points:

Once in a while you’ll run into a prospect that is unreasonably aggressive.

I’ve learned that bullies are just afraid themselves.

The best reaction to a bully is to stay cool calm and collected.


Steli Efti: Hey everybody, this is Steli Efti.


Hiten Shah: And this is Hiten Shah and today on The Startup Chat we're gonna talk about bullies and we're also getting to talk about how bullies relate to sales, so Steli you're gonna lead the way on this cause it's a topic that I think is on your mind for a bunch of reasons.


Steli Efti: Yeah, so I think teaching sales people for a long time, had to deal with bully prospects. So, if you're in sales, you know, once in a while you will run into a prospect that is going to be unreasonably aggressive. Right? Kinda of a bully personality and typically sales people they all have a, they all feel overwhelmed by this, which is normal, as a human being, if I call somebody and they start screaming at me, my first reaction is overwhelmed and say “ Wow. What the hell is going on here?”, right? This is signal like overwhelm/intimidation that's the natural first response if you're not somebody that is dealing with bullies all day long and is prepared for this. But then more sales reps, most humans, most people, they look at a bully or somebody that is intimidatingly strong and they will put fear in them and then usually they will either submit to that person's demand or requests or in some rare cases they've learnt to kind of overreact in response to the overreaction of the bully, right? So, the bully screams and then the sales person screams back, right? But the interpretations that somebody that's super dominant, super pushy, super aggressive is probably a strong human. I've learnt over a long period of time, in sales and with that in life in general that bullies are just afraid themselves, right? There's no reason, they call you hidden and they try to sell you something. There's no reason for you to have to scream at me. You have the power to just hang up. I cannot force you to buy anything, I'm on the phone with you, there's really no reason for you to go nuts and start screaming profanity said anything, there's no reason for that. The reason that most people or why the bullies will be overly aggressive is because they are afraid. There is a certain level of insecurity that the sales person is gonna sell them something they don't want and order two because they are so insecure and so afraid of being sold something they don't want, they overreact in like attacking mode. Right? Or sometimes people they are bullies in negotiations, they are so afraid of being taken advantage of, that they're unreasonable in how aggressive they are and asking for what they want. If you're truly confident, there is a certain comment cuneus that comes with real confidence,

Key points in this episode

In this episode

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