Why did the CEO of Philz Coffee go on a podcast to do customer support?
At one point, Kate Clark, who is a report for Tech Crunch went on Twitter to say - "I hate Philz more than Starbucks. There I said it!" This tweet got linked to Philz Coffee twitter account and eventually escalated to the CEO. Instead of hiding behind a PR department, Jacob Jaber stepped into the conversation, and the idea for a podcast episode was born.
What is Seattle Freeze?
Seattle Freeze is an idea that Seattleites are not particularly friendly to strangers, or to each other for that matter. People live their own lives and have their friends, but they don't an effort to step out of those circles and interact with someone new.
What does Philz coffee CEO Jacob Jaber think about Blue Bottle coffee?
Jacob says it is a fine product, but personally he does not like the acidity, nor does he like the minimalist aesthetic, which is becoming a part of tech monoculture. That said, optionality is great for the consumer.
Has anyone tried the cat-shit coffee?
Kopi Luwak is a rather unique coffee, which taste is achieved by the proteolytic enzymes in the digestive system of a civet cat. In other words, they feed the coffee to a wild animal, then brew what comes out the other end.
Jacob Jaber said he tried it in Bali and the coffee was delicious.
What is "Escalation of Commitment"?
In a public forum, after making a statement on a subject and later learning new information that invalidates the statement, people tend to backup their original message whether or not their opinion of it has changed. Their position only changes when the knowledge of the original message is no longer publicly relevant and it becomes safe to admit one's new position.