Venture Stories

How To Grow as a Customer Success Professional with Kelly Hook

Kelly Hook (@KellyHook), program director of the On Deck Customer Success program, joins Erik on this episode to discuss: - How she got into customer success. - How the field of customer success got its start, just 25 years ago. - Common misconceptions about the field. - Why you need to have empathy, a collaborative spirit, and data analysis skills to be…