a16z

a16z Podcast: The Rise of the CCO

There's a new C-level role in town: the CCO, or Chief Customer Officer. This episode (based on a previous event) is all about the rise of this new role, why it's so important -- and what the actual scope and function of the role should be. a16z's Matt Levy, partner on the exec talent team, discusses with (CCOs all) Allison Pickens of Gainsight; Krista…