An Arm and a Leg

We spend 12 million hours a week on the phone with health insurance

Yup. A Stanford professor measured it. So… we should probably learn how they actually make money, understand their incentives. Here’s one clue: A lot of the time, providing insurance isn’t their real job. In this episode, we unpack what that means, and we start exploring how to put that knowledge to work. Here’s a transcript for this episode…