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Who Invented Amazon Prime?

Ethan Evans says two people claim Amazon Prime. Charlie Ward, then a principal engineer and later a VP, says he invented it. Jeff Bezos also says he invented it. Evans joined right after Prime and does not know whether they had the same idea at once or whether one of them took the credit.

The original idea was not a bundle of perks. It was only fast shipping. Bezos could see a bad quarter lining up, still in the aftermath of the internet crash, and he wanted something to tell Wall Street. The effort was called Project 100 because they had to announce it and start doing it in 100 days. He insisted on the words two-day delivery, not two-day shipping. It began with a lot of FedEx two-day shipping, and he knew that over time the post office or Amazon's own trucks could often do it in one day, without telling the customer which method. He was not yet the inevitable tycoon. He was still the dot-com founder who might turn out to be a dot-bomb.

Amazon kept an Idea Tool where anyone could submit an idea, and Bezos sometimes looked. Ward put a rapid-shipping program into that tool, and about 100 days later Prime launched. The extra perks came later.

Transcript

Ex-Amazon VP tells us what it’s really like working with Jeff Bezos ·

My First Million

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  3. Why Did Jeff Bezos Call a Team the B Team?Ethan Evans says Jeff Bezos once stopped a meeting and asked whether the A team for the project was available, because the people in the room were clearly the…
  4. Why Did Jeff Bezos Trust Anecdotes Over Data?Ethan Evans says Jeff Bezos kept his Amazon email open to the world.
  5. Why Did Jeff Bezos Send Question Mark Emails?Ethan Evans says a question mark email was how Jeff Bezos scaled customer obsession when he was too busy to investigate every complaint.
  6. What Does Strategically Patient Mean to Jeff Bezos?Ethan Evans says "strategically patient, tactically impatient" was a Jeff Bezos idea. Important things take a long time.
  7. Why Do High Performers Feel Bad at Amazon?Ethan Evans says Amazon talked about the hours in euphemisms. Jeff Bezos's line was that he did not like "work-life balance." He preferred "work-life harmony."
  8. How Much Did Ethan Evans Make at Amazon?Ethan Evans says his target pay in his last year at Amazon was $900,000. The stock usually did better than the target, so he tended to make a low $1 million.
  9. Did Jeff Bezos Want Amazon to Become a Bank?Ethan Evans says Jeff Bezos always declined pitches to turn Amazon into a bank. People kept pitching finance because Bezos came from D. E.
  10. Why Does Amazon's Website Look Ugly?Sam Parr uses Amazon as the example of bad design beating good design. A fashionable designer thinks good design means colors and a flat layout.
  11. Who Did Jeff Bezos Quote About the Stock Market?Ethan Evans says the person Jeff Bezos quoted a lot was Benjamin Graham, the investor Warren Buffett also follows.

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