Smash Notes
Listening Skills for Startup Founders

The Startup Chat with Steli and Hiten

Listening Skills for Startup Founders

In this episode of The Startup Chat, Steli and Hiten sit down for a candid conversation about listening. Like it or not, everyone (yes, even you) has a problem listening—especially company founders. Founders are notorious for having some of the worst listening skills out there. An inability to listen amongst company leaders is a big reason so many startups…

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Notes

  1. How Does Steli Efti Say Founders Fool Themselves About Customer Love? at 2:31

    Steli Efti, on The Startup Chat with Hiten Shah, says founders will visit customers and still fail to hear them. Full answer

  2. How Do You Get Good at Listening at 4:30

    Figure out a hypothetical problem you are trying to solve, and ask questions that explore whether or not your customer has those problems. Full answer

  3. How Do You Really Listen in a Conversation at 14:47

    You can’t be in the moment if you are constantly thinking about the next moment, so if you want to actually hear your conversation partner, you have to slow… Full answer

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