The Startup Chat with Steli and Hiten on Smash Notes

The Startup Chat with Steli and Hiten podcast.

December 31, 2019

Unfiltered insights and actionable advice straight from the trenches of startup and business life. The show hosts, Steli Efti and Hiten Shah, are both serial entrepreneurs who have founded multi-million dollar SaaS startups. Being busy CEOs of fast-growing companies, they know the value of your time and make sure you get the most out of each 22 minute episode. Tune in for new episodes every Tuesday and Friday.

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In today’s episode of The Startup Chat, Steli and Hiten talk about the benefits of in-person meetings and relationships.

In the startup world, it’s very common for salespeople to sell their products through virtual meetings. While these can be useful in certain circumstances, there are other situations when in-person meetings can be much more effective for your businesses.

Tune in to this week’s episode to hear Steli and Hiten thoughts on when it’s appropriate for you to have business meetings in person,  the benefits of doing so, how to utilize such meeting in the best possible way and much more.

Time Stamped Show Notes:

00:32 Why this topic was chosen.

02:03 Why in-person meetings are good.

02:49 When in-person meetings can be much more effective.

03:41 How in-person meetings can differ from virtual ones.

04:08 How meeting in person can help teams understand each other.

05:26 How meeting someone in person is a more context-rich interaction.

05:55 Why in-person meetings are much less distracting than virtual ones.

07:22 How to determine when to do an in-person meeting.

07:40 How in-person meetings can help with conflict resolution.

10:49 How meeting in person can establish a much stronger relationship.

3 Key Points:

In-person meetings are good.

There are things that you accomplish faster through in-person meetings.

Meeting in person builds trust in a way that might not happen on the phone.


Steli Efti: Hey everybody. This is Steli Efti.



Hiten Shah: And this is Hiten Shah.



Steli Efti: In today's episode of The Startup Chat, we're going to talk about the benefits of in-person meetings, relationships, just like when is it appropriate to meet people in the business context in person, and what is the benefit of that, and how do you utilize that in the best possible way? I realize that especially in today's world and especially with our audience and our listenership, we're such tech people oftentimes that we love to utilize more and more technology to reach more and more people. We love automation to scale things up, and all that shit is amazing. We, too, have a particular soft spot and have talked about this many, many times on the podcast on the benefits of doing things that'll scale, the benefits of human interaction, relationships, the benefits of having a brand that's particularly human. I don't know. I've had this conversation recently with a few people on very sales-specific on when and how to meet in person and what the benefits and downsides of it is, so I thought it would be a fun episode for us to break down, share some tactics, and just open up the minds of some of the people that are listening to this that are not used to meeting their customers or their users or anybody really within the business context frequently in person.



Hiten Shah: You might be reading my mind here.



Steli Efti: Huh.



Hiten Shah: Because we didn't talk about this until we just jump in, because I'm sure the listeners by now know how we do it.



Steli Efti: That's how we do it.



Hiten Shah: Yeah. I don't know. I was talking to somebody, I barely remember who in literally the last couple days. We were talking about, hey, in-person meetings are good. This sounds obvious, but it's weird because my company is a remote company. All my companies are remote companies, and that's on purpose. We don't meet as a team. We don't even do retreats or anything. We've never done them at that company, at the companies I currently work at or work on. I was just talking to somebody, and I was like, "It's nice to meet in person." I think there's something where, in the past, I wouldn't have agreed.

Key points in this episode

In this episode

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