How Do Most People Use AI Models?

Nathan Benaich bets that 90% of people use a model at best to read their email, answer their email, or ask questions the same way they ask Google. He says they probably never click the work button. Most people do not even know they can swipe left, open Codex, and talk to the machine so it does the work. He says knowing you can make the machine do the work is so far away, which is one reason he has started saying the big labs should open a genius bar or an actual physical store and walk regular people through the magical things they can do with AI.

Alex Volkov asked Nathan Benaich how regular folks on the street view AI, what use cases he tracks, and whether personal agents, Glockbots and Mules, belong in the report. Nathan Benaich said personal agents are still a small minority of tech people who know what an agent is.

He asks whether someone wants to open a consumer app and work, and he answers not really. The physical store is how he wants the big labs to walk regular people through the magical things they can do with AI, because everyday use still stops at email and search.