Venture Stories

Nick Mehta on The State of SaaS and Customer Success in 2020

Nick Mehta (@nrmehta), CEO at Gainsight, joins Erik on this episode. They discuss: - SaaS sub-sectors that Nick is excited about - Is Customer Success a skillset, function, a software stack? - What are the most common misconceptions about customer success? - When should a startup start thinking about the customer success function? - How do you scale the…