WPMRR WordPress Podcast

E34 - Wonder Woman on providing churn lowering support (Michelle Ames, Give)

In case you’re wondering if Michelle’s the real Wonder Woman, she’s not...but she is a woman working wonders. She’s the head of customer success at Impress.org and in this episode she gives us many practical tips on dealing with frustrated customers, keeping happy customers happy, and why managing relationships is the key to lowering churn. Enjoy!