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Back to Exit interview: Microsoft’s comms chief on CEOs, reporters, what he got wrong, and stories that stuck.

Why Did Microsoft Do a Gizmodo Interview?

Frank X. Shaw says Microsoft did a Gizmodo interview in the early 2000s because a big part of communications is finding where people get information and who they treat as authoritative. He calls the booking wildly maverick. Everyone was nervous, the interview still reached an audience Microsoft cared about, and other people read an online-only conversation as a sign of where media was headed.

Blogs had taken off. Microsoft hired Robert Scoble and launched Channel 9 as a direct way to explain itself to the world. Established media still needed attention, and new outlets were coming online too. Shaw remembers the Gizmodo interview at CES or Comdex. The nerves had several layers: Gizmodo ran on Linux, and it had a sister site doing other things. After the interview, people asked what it meant for the future of media, because the conversation had gone to an online-only publication. Shaw says each shift brings a learning period. A team used to the New York Times has a different experience with Gizmodo: different questions, different timing, and a different way of putting the story out. Preparing spokespeople and executives has to match the format, the same way a 60-minute interview and Parade magazine already demand different prep inside established media. The audience, the avenue, and what the audience is looking for all change the work.

Grokipedia·Microsoft·Gizmodo

Transcript

Exit interview: Microsoft’s comms chief on CEOs, reporters, what he got wrong, and stories that stuck ·

GeekWire

More from this episode

  1. Is Today's Media Shift Just Blogs All Over Again?Frank X. Shaw says the shift in media today is not an exact repetition of what happened with blogs and social media.
  2. Was Rob Guth Right About Positive Coverage?Frank X. Shaw says Wall Street Journal reporter Rob Guth was right.
  3. Why Didn't Steve Ballmer Study Computer Science?Frank X. Shaw says Steve Ballmer did not study computer science because a high school math teacher set him on a math journey he loved.
  4. Why Did Microsoft Stop Chasing Small Corrections?Frank X. Shaw says Microsoft stopped chasing every small correction because the effort does not scale.
  5. Is AI Making Communications Better or Worse?Frank X. Shaw says the effect is a little bit mixed, because AI is a tool.
  6. Why Did the Vanity Fair Lost Decade Story Stick?The Vanity Fair lost decade story stuck because every reporter kept citing it in interviews with Microsoft for four years. Frank X.

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