Smash Notes

Why Did the CEO of Philz Coffee Go on a Podcast to Do Customer Support

At one point, Kate Clark, who is a report for Tech Crunch went on Twitter to say - "I hate Philz more than Starbucks. There I said it!" This tweet got linked to Philz Coffee twitter account and eventually escalated to the CEO. Instead of hiding behind a PR department, Jacob Jaber stepped into the conversation, and the idea for a podcast episode was born .

This is Your Life in Silicon Valley · Do You Prefer Starbucks, Blue Bottle, or Philz? (Guests: Philz Coffee CEO Jacob Jaber, Techcrunch Reporter Kate Clark) · at 0:22 · ·Transcript

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