How Did Anthony Eden Institutionalize a Blameless Post-incident Review So Every Incident Gets a Record of What Happened and a Commitment to Take Action?

Post-incident reviews were institutionalized so every incident follows one set process. Even internal incidents still get a post-incident review. The only way to get better is to record what happened in a blameless post-incident report and state that the team will take action.

The reports are never perfect. Some post-incident reports were not resolved in a satisfactory way, and the shortfall became a lesson while the process kept evolving. No company, person, or entity is ever going to be perfect. Admitting incidents happen is the first step to getting better, and a lot of companies do not want to admit them. The stigma is a fear of lawsuits. Anthony Eden does not think a suit happens as often as people believe. Big companies have made the news for being sued, but for every one of them tens of thousands of other incidents never led to a suit. Oftentimes the motive is saving face and a wish to look perfect. Accept mistakes, learn from them, and get better.