Smash Notes

Back to TikTok, Time's Up on Facebook's Content Moderation Sites.

What Are the Secret Lives of Facebook Moderators in America

Casey Newton reported that the moderators make about $28,000 a year. The moderators often leave the job with post-traumatic stress caused by the rough working conditions of the job.

Transcript

TikTok, Time's Up on Facebook's Content Moderation Sites ·

Pivot with Kara Swisher and Scott Galloway

More from this episode

  1. What Is CognizantCognizant is a contractor hired by Facebook to moderate content. Facebook may write the policies, but the moderator decides if what’s reported fits the policy.
  2. How Many Posts Are Reported or Flagged on Facebook Each DayAlthough Casey does not know how many posts are reported per day, he does know that companies want moderators to take action on at least 250 posts per day.
  3. How Can Some Moderators Be Diagnosed With PTSDOne example is that a person came forward to Casey and revealed that he was diagnosed with PTSD due to the videos he moderated each day for 8 hours, which…
  4. How Long Must Facebook Moderators Watch Gruesome Videos?For most videos, moderators have to watch at least 15 seconds, sometimes 30 seconds.
  5. Why Did Facebook Hire American Moderators?Facebook believes that American moderators would do a better job with understanding our culture and slang in order to have the necessary context needed to…
  6. What Kind of Work Conditions Do Moderators Work inModerators have stated that they work in poor conditions that are unfit and unclean.
  7. Why Are the Most Gruesome Posts on Facebook and Not With PoliceFacebook does turn over videos to law enforcements when the contents are breaking the law.
  8. Why Does Facebook Allow Gruesome Content to Be UploadedFacebook wants its platform to be a place where people can talk about whatever.
  9. What Will Happen to the Moderators That Broke Their Nondisclosure AgreementsCasey does not know, but he hopes nothing bad will happen to them. He strongly hopes that more attention is brought to this situation.
  10. What Would Happen If Donald Trump Didn’t Have TwitterCasey thinks that Donald Trump would use another platform to post. Then, a bot would be set up to screenshot the post and upload it to Twitter.

People

More answers like this

More with Kara Swisher

More with Scott Galloway

Related episodes

Plays from this note through the rest of the episode.

Note

Weekly highlights

One letter a week.

The notes worth hearing, with the minute they were said.