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Back to Growing a B2B Marketplace to $40M/Year, with Terence Tam of Reflow Hub, with Terence Tam.

What Did Terence Tam Carry From Ross & Zane Into Reflow Hub?

The operating lesson Terence Tam carried from food-delivery startup Ross & Zane into Reflow Hub is that Reflow Hub is still a physical operation. Like Uber, the agreement happens online. A distributor agrees to offload phone inventory. The work happens offline: shipping pallets, export compliance, trade documents, payment, and insurance. Ross & Zane taught him to run that side as a tight, process-driven operation rather than treating marketplace software as the whole job.

Transcript

Growing a B2B Marketplace to $40M/Year, with Terence Tam of Reflow Hub ·

The Failory Podcast

More from this episode

  1. Who Is Terence Tam, Founder of Reflow Hub?Terence Tam is the founder of Reflow Hub, a marketplace that moves returned and trade-in phones between vendors and buyers.
  2. How Do You Hack Your Way Into JP MorganTerence was still a graduate student and technically did not quality for his position at the time, but he really wanted the job and managed to get through…
  3. Start a Company, or Keep to Your Stable Law JobStartups were just too exciting. One can always go back to a law firm and keep working at a stable job, if a startup does not work out.
  4. What Was Terence Tam's Lunch Startup Ross & Zane?Ross & Zane was Terence Tam's lunch company in Sydney.
  5. How Did Terence Tam Describe Sydney Food Delivery Before Uber Eats?Terence Tam built Ross & Zane in Sydney before Uber Eats, Deliveroo, and Postmates.
  6. Why Did Terence Tam Say It Was Hard to Found a Company in Australia?Terence Tam says starting a company in Australia was hard because the surrounding system was missing.
  7. What Is Priority Number One When Growing a Food BusinessTerence explains how Ross & Zane's user base was growing slowly, through the word of mouth.
  8. What Held Back Growth at Terence Tam's Ross & Zane?Terence Tam says getting attention for Ross & Zane was not the hard part.
  9. Why Did Terence Tam Shut Down Ross & Zane?Terence Tam, founder of the Australian lunch-delivery startup Ross & Zane, remembers deciding to shut it down in an office lobby converted into storage.
  10. Why Does Terence Tam Say Food Startups Are So Hard?Terence Tam, who shut down lunch-delivery startup Ross & Zane before founding Reflow Hub, says food has always been a hard business.
  11. How Did Terence Tam Start Reflow Hub After Ross & Zane?After Ross & Zane, Terence Tam's company Meredo liquidated nearly new consumer electronics for large distributors and retailers: slow or redundant models, and…
  12. What Are Some Challenges You're Currently FacingTerence shares the challenges he's currently facing in Reflow Hub.
  13. What Does Terence Tam Want Reflow Hub to Become?Terence Tam says Reflow Hub earns its place by simplifying a back-office chore.
  14. What Would Terence Tam Tell Himself While Shutting Down Ross & Zane?Asked what he would tell his younger self, or any founder in the middle of shutting Ross & Zane down, Terence Tam says everything will be okay and the first…

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