Smash Notes

Back to Airbnb CEO Brian Chesky: “I Was a Great Founder and a Terrible CEO”, with Brian Chesky.

Why Did Brian Chesky Feel Lonely After Airbnb Went Public?

Brian Chesky says he felt lonely the day after Airbnb went public because the rush ended and his life felt no different than the day before. Guy Raz sets that day as December 10, 2020, when Airbnb finished worth over $100 billion. Chesky went to bed as chief executive of a public company, never having imagined he would lead even a 10-person company. He woke to an empty house, still sheltering in place, put on sweatpants, and sat through a random Zoom meeting. Regular life was back, and the gap set off an inner crisis.

The listing happened on Zoom during the pandemic, with no bell and no gathering of family, friends, or early people who helped build Airbnb, only boxes on a screen. From childhood he had wanted to be special, often without realizing it, and he thinks much of the ambition came from wanting validation. The world's praise felt like adulation rather than love, a drug that wears off very quickly and demands more each time. Standing on the mountaintop, after a life spent climbing, he saw that success was not going to change how he felt inside, and he wondered what other mountain was left.

The questions that opened up were what he wanted from life and why he was doing the work. Airbnb did not begin as an effort to become successful. He jokes that a plan to make money would not have left him inflating air mattresses.

Grokipedia·Brian Chesky·Airbnb

Transcript

Airbnb CEO Brian Chesky: “I Was a Great Founder and a Terrible CEO” ·

How I Built This with Guy Raz

More from this episode

  1. Why Does Brian Chesky Say He Was a Great Founder but a Terrible CEO?Brian Chesky says he was naturally a great founder and naturally a terrible chief executive. He calls that a classic story.
  2. Why Does Hiring Great People and Getting Out of Their Way Fail?Brian Chesky says hiring great people, trusting them, and getting out of their way is what a mature company does, and it is a death sentence for a young…
  3. Why Can't a Company Grow Faster Than Its Chief Executive?Brian Chesky says a company cannot grow faster than its chief executive's learning curve, and he believed the limit of Airbnb's potential was the limit of him.
  4. What Did Barack Obama Tell Brian Chesky About Loneliness?Brian Chesky says the chief executive job can be lonely in a way founding was not.
  5. Why Does Brian Chesky Watch How People Treat His Assistant?Brian Chesky asks his assistant how nice people are to her, because success makes everyone nicer to him and he becomes a bad read of character.
  6. Why Did Fast Success Make Airbnb Sloppy?Brian Chesky says fast success made Airbnb sloppy because the company forgot how hard the first product was to create.
  7. How Did COVID Change the Way Brian Chesky Runs Airbnb?Brian Chesky says the pandemic was the first moment he had to be a good chief executive, because it was life or death.
  8. Why Does Brian Chesky Talk to Employees Who Do Not Report to Him?Brian Chesky talks to employees two or three layers below his direct reports so he hears from the people doing the work, not only from the executives above…
  9. How Does Brian Chesky Get Honest Pushback?Brian Chesky gets honest pushback at Airbnb by keeping people who can afford to tell him the truth, then by taking the opposite side of his own idea so the…
  10. Why Is Killing a Project After Six Months a Leadership Failure?Brian Chesky calls it a failure of leadership when a team spends six months on a project and he has to kill it.
  11. What Is Airbnb.org's Plan for Free Housing?Brian Chesky says Airbnb.org is going to try to provide a million nights of free housing a year, for five years, for people in crisis.

People

More answers like this

More with Brian Chesky

More with Guy Raz

Related episodes

Plays from this note through the rest of the episode.

Weekly highlights

One letter a week.

The notes worth hearing, with the minute they were said.