How Do You Set Up an Internal Labs Team?
Josh Woodward gives three tips for anyone setting up an internal labs team. Give it a space where weird things can grow, decide what winning looks like, and use the lab to challenge how the company works.
The team cannot nestle under an existing business unit. It needs its own independence, and in some companies that means reporting to the CEO or sitting far enough away from the core. The people running it need a users-first mindset. At Google the order is users first, Google second, Labs third: the job is to make users successful and make Google successful. Be clear whether the goal is to graduate things into existing products or to invent new product lines and categories. Google Labs started as a graduation lab and later expanded because AI transforms and blurs a lot of categories. The setup is isolated in some way and still part of the same team.
A lab is also for more than product development and technology exploration. It can challenge how the company works and how things happen.