What Kind of Agent Do Most Apps Need?
Harrison Chase says most apps probably need a vertical agent of their own. The app already knows how a person uses it and can learn that pattern better than a general horizontal agent. In the consumer space both kinds of agents will exist, and the horizontal agent will talk to the vertical one.
Music use on Spotify is very different from use on Strava, so the apps are actually probably best at learning the person, and an agent is probably the best way to expose what they learned. Spotify also has a ton of APIs. A better experience is an agent that wraps the APIs and offers one natural language interface for a horizontal agent to call.
When agents interact, the number of requests goes way up and the infrastructure takes much more strain. He is unsure which provider blocked an account for using Instinct to pull data pretty often, and he does not yet have an opinion on how the strain moves to lower layers. Systems have to be much more bursty and scale much broader. Harry Stebbings wanted tickets to one concert and had availability checked every five minutes for three days, a thousand times the queries humans would send. The future is each provider exposing its own agent, either for a person to use directly or for a horizontal agent to call.
