How Much of Bending Spoons Code Is Written by AI?

Luca Ferrari says Bending Spoons code was 0% written by AI two years ago and, last time he checked, is at 94%. Customer support tickets are pretty much 100% handled by AI or, for the residual portion, by external vendors. He does not have a precise figure, but he is pretty confident at least 90% of fetching data, cleaning data, and plotting data is done by AI.

Customer support managers now work more like product managers. They architect the response process, response rules, and the user experience. The company is investing heavily and will include support via phone calls and via WhatsApp. Data scientists do more architectural work, write software, and build tooling and processes for the budgeting process and recurring dashboards. In his view a good company could be at 70 and 99 percent, and no good company should be below 70 right now.

Support is an obvious strength for large language models because the work is mostly digesting a body of knowledge and exchanging communications with people. The models were trained on similar data and already today are pretty good at it.