Why Does Town Trust Agents Over a Slack Ask?

Jean-Denis Greze says Town has a mode for building an internal CRM where agents decide what company information other employees can see. Someone in Town can ask whether anyone knows a person on the finance team at a potential customer. Town then talks to the agents of other employees and finds someone connected to that team.

The human-speed version of the question is a message in Slack or Microsoft Teams. Everyone at the company has to read it and think about it, and the answer comes back daily. He agrees that humans are slow routers. Town returns the answer immediately, because Town trusts AI to mediate the security and privacy of that request inside the company. He says moves like that can speed a company up in a way he is not seeing anyone else do.

He says the future looks like a lot less human in the loop than companies see today. Town's job is to get companies comfortable with that universe, because the economic benefit for them far outstrips any risks they would see in the experience today.