Smash Notes
Customer Conversations
Sean Boyce and Stuart Balcombe interview the world's leading product experts to learn more about how they make products customers love.
Episodes
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Understanding the Demand Side with The Re-Wired Group’s Bob Moesta -
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Building an Ecommerce Presence for a Major Brand with Maytex’s Michael Callahan -
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Going Beyond Your Early Adopters with UpKeep’s Jeff Ignacio -
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Shaping strategy with Basecamp’s Ryan Singer -
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Customer support from cost center to profit driver with Gorgias’s Lucas Walker -
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Bootstrapped to booming with Tuple’s Ben Orenstein -
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Voice of the customer to copy that converts with Nikki Elbaz -
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Repositioning through your customer with Customer Intelligence Institute’s Lorin McCann -
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Leveraging AI and Automation for Growth with IMVU’s Lomit Patel -
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Understanding your customer with Wonderment’s Jessica Meher -
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Data driven decision making with Uber Eat’s Chip Koziara -
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Customer-led growth with Elevate’s Claire Sullentrop -
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Why you need qualitative data to improve your product with Delighted’s Caleb Elston and Charles Studt -
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The power of customer research with the author of The Mom Test Rob FItzpatrick -
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Rapidly iterating to engaging content with VideGro’s Jenko Kent -
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Building the marketing machine with Act-On’s David Greenberg -
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Using customer insights to level up your content strategy with Adrienne Barnes -
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Why sales is all about solving problems with Louis Nicholls -
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The power of personalization with Scout’s Jordan Crawford -
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Building better products with intentional experiments with FYI’s Hiten Shah -
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Value delivery systems with UserOnboard’s Samuel Hulick -
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Why marketing is all about relationships with DemandMaven’s Asia Matos -
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Building internal tools with Chief’s Corey Zettler -
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Preparing for the Enterprise with Troops Jonathan Bartlett -
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Product Ideation with Trainual’s Chris Ronzio -
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Customers before metrics with Churnbuster’s Kristen LaFrance -
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Staying close to the customer at scale with Drift’s Maggie Crowley -
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Welcome to Customer Conversations
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