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Why Did Airbnb's Design Team Confront Katie Dill? · First of Kind

First of Kind

Katie Dill: Quality Control

What can flying teach us about software design? Katie Dill has built world-class teams at three iconic companies—Stripe, Lyft and Airbnb—proving that thoughtful design can shape quality at industrial scale. In this conversation with Soleio, Katie describes her winding path into technology and how fields as disparate as architecture and aviation shape her…

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Notes

  1. Why Did Katie Dill Learn to Fly? at 4:07

    Katie Dill learned to fly after she sold her motorcycle, because keeping the bike felt hypocritical once she had kids. Full answer

  2. Why Did Katie Dill Study History? at 8:07

    Katie Dill chose history for her undergraduate degree because she wanted to know why things are the way they are. Full answer

  3. Why Did Airbnb's Design Team Confront Katie Dill? at 22:46

    Katie Dill says Airbnb's design team confronted her because she had not earned their trust. Full answer

  4. Should Designers Learn the Craft Before Critiquing Other People's Work? at 30:47

    Katie Dill says designers should get close to the craft before they start having opinions about other people's craft. Full answer

  5. Why Does Beauty Build Trust at Stripe? at 33:40

    Katie Dill says beauty builds trust at Stripe because care visible on the surface signals the same care underneath, where businesses move money and keep… Full answer

  6. How Much More Revenue Can a Better Stripe Checkout Create? at 39:10

    Katie Dill says a better Stripe checkout can create 11.9% more revenue for its users than the older version did. Full answer

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