Smash Notes

Back to Katie Dill: Quality Control, with Katie Dill.

How Much More Revenue Can a Better Stripe Checkout Create?

Katie Dill says a better Stripe checkout can create 11.9% more revenue for its users than the older version did. The gain comes from years of work on the pixels, the speed, and the reliability, as user needs, circumstances, and payment methods change.

Building that checkout starts by asking what the best checkout in the world is, for the customer and for the business. The question forces a deep read of the use case, the people using it, and the full circumstances around the purchase, until a simple answer can last. A form that was the best at the time stops being the best once those things change. Stripe's checkout products have been in use for many years, and Stripe has never stopped working on them.

Design's job is never done, because the world around the product keeps changing and the work has to take the changes in and keep getting better.

Transcript

Katie Dill: Quality Control ·

First of Kind

More from this episode

  1. Why Did Katie Dill Learn to Fly?Katie Dill learned to fly after she sold her motorcycle, because keeping the bike felt hypocritical once she had kids.
  2. Why Did Katie Dill Study History?Katie Dill chose history for her undergraduate degree because she wanted to know why things are the way they are.
  3. Why Did Airbnb's Design Team Confront Katie Dill?Katie Dill says Airbnb's design team confronted her because she had not earned their trust.
  4. Should Designers Learn the Craft Before Critiquing Other People's Work?Katie Dill says designers should get close to the craft before they start having opinions about other people's craft.
  5. Why Does Beauty Build Trust at Stripe?Katie Dill says beauty builds trust at Stripe because care visible on the surface signals the same care underneath, where businesses move money and keep…

People

More answers like this

More with Katie Dill

More with Soleio

Related episodes

Plays from this note through the rest of the episode.

Weekly highlights

One letter a week.

The notes worth hearing, with the minute they were said.