Why Does Booking.com Want Every Employee AI Literate?

Glenn Fogel says Booking.com wants every single employee to be AI literate and able to use the tools, because the tools help Booking.com and also help the employee.

Booking.com is always thinking about how the workforce will change because of the benefits of AI. The human cost, as he describes it, is what the shift does to employment and what changes Booking.com will have to make. He has made the literacy goal clear to the head of human resources. People who can use the tools can do more, so their careers move further ahead. If a job role is no longer necessary and Booking.com cannot find another spot, the person has still been developed and has a better opportunity somewhere else.

He also says society has to handle a very rapid change. There will be costs and impacts on people. The failure he wants to avoid is letting people fall off the wayside.