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Back to How Vercel Is Rethinking Go-to-Market With AI | COO Jeanne Grosser, with Jeanne Grosser.

Should a New Sales Leader Trust a Founder's Number?

Joubin Mirzadegan says a new sales leader who takes a founder's number without knowing the data will get fired in a quarter. Founders are default optimists, extremely exuberant, and do not know how to forecast a business. He thinks they are, for the most part, probably out pitching the dream to investors and need a big number to justify the valuation they want to raise.

On Tuesday he met an early-stage chief revenue officer who was three months in, or two months in, and expected to reach 10 million after starting the year at one. Asked how much pipeline existed today, the officer had no answer. Two reps had just been turned off and two more hired. The path to 10 million rested on a self-service product that had not been released and a million-dollar deal with an unnamed big tech company that had only had a first meeting.

Ten minutes into the meeting, the warning was to re-forecast what the business can actually do, leave out the product-led growth product that does not exist yet, work backwards from data gathered quickly, and put the pressure on the product team to fill the gap with the self-serve release. The product leader is not the one who gets fired first.

Transcript

How Vercel Is Rethinking Go-to-Market With AI | COO Jeanne Grosser ·

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  2. Why Did Vercel Hire a Marketing Chief First?Jeanne Grosser made the marketing chief her first leadership hire at Vercel because the lead to revenue model showed the company was not creating enough…
  3. Why Did Vercel Change Sales So Early?Jeanne Grosser changed Vercel's sales team four and a half months after she arrived, a little faster than she naturally would have, because at six months the…
  4. What Did Jeanne Grosser Want to Be at Vercel?Jeanne Grosser wanted to be number two at Vercel, a strong right hand to a technical founder. So far she has not totally wanted to be a CEO.
  5. How Does Jeanne Grosser Sort Founder Feedback?Jeanne Grosser sorts a founder's small complaints by looking for a repeat pattern.
  6. Will Jeanne Grosser Always Grow Lean?Jeanne Grosser will probably always stay on the leaner side of grow as fast as you can.
  7. Why Does Jeanne Grosser Want the Smallest Team?Jeanne Grosser thinks one human can do a job that now takes a team, when the work is the right version of the content and AI is applied to it.
  8. How Does Vercel Keep Support Lean With Agents?Jeanne Grosser says an agent resolves 91 percent of Vercel support volume, so support runs far leaner than it did at Stripe.

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