Back to Noah Shinn - Building Instinct: The Personal Agent, with Noah Shinn.
What Is Instinct's Yearly Transaction Volume?
Noah Shinn says Instinct is still running an invite-only program and is quite early, but the platform is approaching over a billion dollars a year in transaction volume. On a very small user base there is already over a billion dollars a year transacting, and 50 percent of that volume is travel.
A person still books by going onto one restaurant site, clicking through, and entering two people and a time. Arrive too late and the table is gone, because reservations have been first come, first serve. An agent can theoretically check every five seconds, and not only at one favorite restaurant. The check can cover every site, for every restaurant, in every major city. Partnerships are still to be released, and Instinct is reinventing the reservation system in that one category because it matters to users. A user wants the table for a birthday, an anniversary, or a friend coming in from out of town, and the agent can tell the restaurant that a spouse's 30th birthday is a special event. A restaurant wants special occasions rather than a local who takes a table once a night with no special event, and can prioritize birthdays, major decade birthdays, or major anniversaries. The ability to match what the restaurant wants with what the user wants will result in more special events with an actual spot, and a better audience of special occasions for the restaurant.
In his view, the same case applies to a lot of the major travel agencies. People not yet on Instinct still use travel agencies to book hotels or flights. Travel alone is 50 percent of transaction volume through the platform.