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Back to Inside the AI Startup Making Customer Support 65% Cheaper, with Jesse Zhang.

Can 200 People Eat Dinner Together?

Jesse Zhang says a team of 200 people cannot eat dinner together anymore. Catering has one clear value: everyone eats at the same time.

He used to tell people to remember the old office. It was less nice than the current office, and he wanted them to hold onto it as the good old days, when everyone was eating dinner together. At 200 people a shared dinner is impossible. People still eat together, but they order food and it arrives at different times, so the meal is trickier. The team ran a catering experiment. People liked it because it felt like the old days, when everyone ate together. They thought the food was bad, so he plans to find better food. The dynamic of eating at the same time still matters.

He still wants the company to try more shared meals.

Transcript

Inside the AI Startup Making Customer Support 65% Cheaper ·

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More from this episode

  1. When Did Decagon's New Office Feel Too Big?Jesse Zhang felt Decagon's new office was too big the moment the team moved in.
  2. How Did Decagon Grow From 50 to 500 People?Jesse Zhang says Decagon went from roughly 50 or 60 people to 500 in about the last year, close to a 10x jump. A year ago the headcount was something like 50.
  3. Why Does Jesse Zhang Call Saturday Wife Day?Jesse Zhang keeps Saturday as wife day because he and his co-founder are in every day except Saturday, and that one day has to stay free of work.
  4. Why Is Zero to One Harder Than Scaling?Jesse Zhang says the zero-to-one phase is by far the hardest stage of a company, and he calls it awful.
  5. How Did Decagon Exit the Idea Maze in Three Weeks?Jesse Zhang says Decagon got out of the idea maze in roughly three weeks, maybe a bit longer.
  6. How Many People Have Left Decagon to Start Companies?Jesse Zhang says very few people have left Decagon, a few have gone to start their own companies, and even in a downturn it will still be pretty easy to start…
  7. How Does Decagon's AI Customer Support Work?Jesse Zhang says Decagon's customer support AI is built, tested, and monitored inside the product, so the customer owns the results and the process.
  8. Should I Know My Co-founder for Five Years?Jesse Zhang says wanting the same things out of life matters more than knowing a co-founder for five years.
  9. When Does Office Politics Start?Jesse Zhang says office politics starts as soon as there is a team.

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