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Back to Inside the AI Startup Making Customer Support 65% Cheaper, with Jesse Zhang.

Should I Know My Co-founder for Five Years?

Jesse Zhang says wanting the same things out of life matters more than knowing a co-founder for five years. Y Combinator tells founders to work with someone they have known for five years. He does not agree. The most important question is whether both people want the same things, are equally committed to being a founder, and want the same thing out of the company. When goals are not aligned, and he thinks they are not aligned for most founders, the partnership is going to be tough. After that comes whether the two operate at the same level. A long friendship can make alignment more likely, but alignment matters more than years of knowing each other.

He and his co-founder already had a lot of mutual friends. He knew one of his co-founder's previous co-founders, now one of the founders of Cognition. They met through mutual friends and officially started talking about a company at an Andreessen Horowitz offsite. Finding a co-founder is very luck based, closer to finding a spouse: the right person at the right time, and with enough opportunities he hopes someone fits. Joubin Mirzadegan counts his lucky stars for a similar match.

Grokipedia·Andreessen Horowitz

Transcript

Inside the AI Startup Making Customer Support 65% Cheaper ·

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More from this episode

  1. When Did Decagon's New Office Feel Too Big?Jesse Zhang felt Decagon's new office was too big the moment the team moved in.
  2. How Did Decagon Grow From 50 to 500 People?Jesse Zhang says Decagon went from roughly 50 or 60 people to 500 in about the last year, close to a 10x jump. A year ago the headcount was something like 50.
  3. Why Does Jesse Zhang Call Saturday Wife Day?Jesse Zhang keeps Saturday as wife day because he and his co-founder are in every day except Saturday, and that one day has to stay free of work.
  4. Why Is Zero to One Harder Than Scaling?Jesse Zhang says the zero-to-one phase is by far the hardest stage of a company, and he calls it awful.
  5. How Did Decagon Exit the Idea Maze in Three Weeks?Jesse Zhang says Decagon got out of the idea maze in roughly three weeks, maybe a bit longer.
  6. How Many People Have Left Decagon to Start Companies?Jesse Zhang says very few people have left Decagon, a few have gone to start their own companies, and even in a downturn it will still be pretty easy to start…
  7. How Does Decagon's AI Customer Support Work?Jesse Zhang says Decagon's customer support AI is built, tested, and monitored inside the product, so the customer owns the results and the process.
  8. Can 200 People Eat Dinner Together?Jesse Zhang says a team of 200 people cannot eat dinner together anymore. Catering has one clear value: everyone eats at the same time.
  9. When Does Office Politics Start?Jesse Zhang says office politics starts as soon as there is a team.

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